Can I return my order?

30 days

If you are returning items from the UK, please use our portal below.

Return your items here.

Once on the portal, search for ‘Chillys’ and fill out the required information. Then select how you’d like to return your items.

If you are returning an item(s) outside of the UK, please return this to the address below. This address can also be found on your despatch note. Chilly's Bottles cannot be held responsible for any returns that are lost in the post, so we strongly recommend using a signed for service when posting returns to us.

Asendia UK Ltd
Unit 2B Viking Industrial Estate,
Hudson Road,
Bedford,
MK41 0QB
United Kingdom

We accept returns up to 30 days after delivery. All Chilly's Bottles are covered against manufacturing defects for a period of 2 years after purchase. Any items purchased via a 3rd party retailer must be returned to that retailer.

Please note:

• We require a proof of purchase for any returns requested.
• We do not offer free returns.

If you need to return any part of your Series 2 product (purchased as a bundle), please ensure you send back the full bundle with all parts intact and unused. Please note that if you attach the loop and lid together, the whole bundle will not be eligible for a refund. This is because once the lid and loop are attached, they cannot be taken apart.

Engraved Orders

Unfortunately, we cannot accept engraved orders back to our warehouse. This means that if you have chosen to have your product engraved, you will not be able to return this for a refund. If an engraved order arrives damaged or you think it might be faulty, please reach out to our Customer Service team via our support widget in the bottom right-hand corner and we'll get back to you within 1 to 2 working days.

Faulty/Damaged Items

If an item in your order arrives damaged or you think it might be faulty, please do not return it to us. Instead, we'd kindly ask you to hold onto the item and reach out to our Customer Service Team who will be happy to help. You can do this via our support widget in the bottom right-hand corner.

Process

As long as the product has not been used, we will issue a full refund once the item has been received by us at our warehouse. Please note that the cost of return will need to be covered by the customer, as we do not offer free returns. Please note that we do not offer returns on any engraved Chilly's products.

Our returns portal is designed to give you the most streamlined returns experience possible, as you’ll be kept informed every step of the way. However if it’s not for you, then don’t worry; you can still return your order by attaching the returns address to your parcel and posting it using your preferred method. We’d recommend using a tracked service so you can keep an eye on it!

Please ensure that all returns reach us in a saleable condition. For example, please do not affix any stickers to the packaging.