We accept returns up to 30 days after delivery. All Chilly's Bottles are covered against manufacturing defects for a period of 2 years after purchase.
As long as the product has not been used or engraved, we will issue a full refund once the item has been received at our warehouse. Regrettably we don’t yet operate an exchange service but you can simply place a new order for your preferred item once your refund has been processed. Please note that the cost of return will need to be covered by the customer, as we do not offer free returns.
All deliveries, come with a return address sticker. Chilly's Bottles cannot be held responsible for any returns that are lost in the post, and we strongly recommend using a signed for service when posting returns to us.
Please ensure that all returns reach us in a saleable condition. For example, please do not affix any stickers to the packaging.