We accept returns up to 30 days after delivery. Regrettably we don't operate an exchange service, but as long as the product has not been used or engraved, we will process a full refund once the return has been processed at our warehouse.
The returns address is:
Asendia UK Ltd
2B Viking Industrial Estate
Please note that it can take up to 14 working days for returns to be processed from the date we receive them. The cost of return will need to be covered by the customer, as we do not offer free returns.
If your Chilly's Bottle is faulty or arrives damaged, we do not expect you to return it. All Chilly's Bottles orders are covered against manufacturing defects for a period of 2 years after purchase and we recommend contacting our customer service team as soon after delivery as possible to resolve any issues.
All deliveries come with a return address sticker. Chilly's Bottles cannot be held responsible for any returns that are lost in the post, and we strongly recommend using a signed for service when posting returns to us.
Please ensure that all returns reach us in a saleable condition. For example, please do not affix any stickers to the packaging and ensure that all labels and packaging are present and in tact.