Please wait for the following days to pass before contacting us
- Three business days for Express UK orders
- Seven business days for standard UK orders
- Ten business days for European orders
- Eleven business days for United States orders
- Ten business days for Australian orders
If your parcel has still not arrived, then please check the tracking information provided by the courier for a missed delivery notification, check with any immediate neighbours or safe places where the delivery may have been left.
Once you have done the above and have still not located your order, please contact our Customer Service team via our support widget in the bottom right-hand corner. We'll get back to you within 1 to 2 working days and ensure your parcel is safely delivered or provide a replacement.
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