Please wait for the following days to pass before contacting us
- Four business days for UK orders
- Ten business days for European orders
- Seven business days for United States orders
- Seven business days for Australian orders
If your parcel has still not arrived, then please check for a missed delivery slip from the postman, and check with any neighbours or safe places where the delivery may have been left.
Once you have done the above and have still not located your order, please contact our Customer Service team via our support widget in the bottom right-hand corner. We'll get back to you within 1 to 2 working days and ensure your parcel is safely delivered.
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