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My order hasn't arrived - what should I do?

Please wait for the following days to pass before contacting us

 

  • Four business days for UK orders
  • Seven business days for European orders

 

If it has still not arrived then please check for a missed delivery slip from the postman, and check with any neighbours or safe places where the delivery may have been left.

Once you have done the above and still not located your order, please fill out this form: https://www.chillysbottles.com/delivery-problem

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