I'd like to return my Chilly's order. Will I need to pay for the postage?

Please note that the cost of return will need to be covered by the customer, as we do not offer free returns.

More information on how to return your Chilly's order can be found here.

Damaged/Faulty Products

Please do not return damaged or faulty products.

If your product(s) arrived damaged or you believe there is a manufacturing fault, you will not be expected to spend any money returning it to us. 

Instead, please contact our Customer Service team via our support widget in the bottom right-hand corner and we'll get back to you within 1 to 2 working days. 

Please do not throw the damaged product away, as we will need to see images of this in order to best assist you.