Orders cannot be edited once placed but if you do have an issue such as the wrong delivery address or the wrong product ordered, you have 15 minutes following confirmation when your order can be cancelled and refunded. You can do this directly from the order confirmation page or from the link in the confirmation email.
If you do need to edit your order within 15 minutes of confirmation, we advise you to cancel the order and repurchase instead of reaching out to Customer Service.
Comments
16 comments
Can I change my order to the 750ml bottles with the same pattern on
I made a mistake on typing my mobile number can I change to correct one.
I forget to set a house number on the delivery address but I see it now how can I do
Hi, I have ordered the wrong colour bottle, my order number is UK906497S can I change it to a silver colour please.
No puedo cancelar ni modificar mi pedido. Quiero añadir la personalización con el nombre. Desde el correo de confirmación, me da error.
Hi, I’ve experienced a glitchy payment process where by choosing the three instalments through PayPal payment. It’s taken the initial first £20 instalment for an order totalling £60 but I have no order number and or any confirmation via email in regards.
I decided to go ahead and pay an alternative way via a lump sum to which that went through perfectly and I’ve had all the confirmation and details come through.
I’d just like to cancel my first order. On PayPal it says “ authorisation in progress” to which I can’t cancel that through PayPal but will have to be through you guys.
Seeing as I have no details to give it cancel can someone do this on behalf of me as I bought a chillys 2.0 for me and my partner & and I do not need another two, thanks.
Any help would be great to resolve this ASAP
La commande a été débitée deux fois
Il n y a pas de téléphone pour contacter
I have tried & tried to contact Customer Service about a bottle that arrived without a lid Can anyone help?
hi - i didn't receive my confirmation of my order so I reordered, but now i've received two different confirmations for both orders. Please can I cancel one? it has been more than one hour but I thought neither order had gone through... Please can you help? thanks, Sue
I just ordered the wrong article. Unfortunately I can not edit the order. Can you please help. Tecla
Am I able to change my order in anyway?
Order 35499595
Please let me know
Thank you
I've ordered too many bottles and cannot amend order. I didn't get as far as payment. Please can you remove all items.
I've ordered wrong item, any chance to change my order before sending it to the Czech Republic, order 51676511. Instead of cup I should have orderd a bottle All Black 260 ml. Any chance to change it? thanks a lot for your help
How do I remove items out of my basket?
I ordered a rose gold bottle and an hour afterwards, my son tells me that his girlfriend wants a black one instead of rose gold. Can I swap the colour?
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