Series 2 Coffee Cup

How best to use my Series 2 Coffee Cup?

In case you ever lose your Chilly's Series 2 Coffee Cup manual, which is enclosed inside the box, all instructions for taking care of your cup can be found below:

• Wash before first use with hot soapy water.
• The coffee lid may be stiff before first hot drink use.
• Do not fill with liquids over 90 degrees Celsius/194 degrees Fahrenheit.
• Do not close the drinking hole with liquids above 60 degrees Celsius/140 degrees Fahrenheit.
• Do not put your coffee cup on its side or upside down with hot liquids inside.
• Do not shake your coffee cup with hot liquids inside
• We recommend ensuring the lid is tightly screwed on and transporting your cup in an upright position to prevent leakages.
• Always take care when using hot liquids. Temperatures can remain high for several hours.
• All parts are hand wash only. Use hot soapy water, or bicarbonate of soda(UK)/baking powder(US) for a thorough clean.
• Clean all parts regularly.
• Do not leave any organic products such as milk or orange juice that can spoil in the coffee cup overnight as this may cause pressure to build and potentially damage the coffee cup and lid.
• Do not put your coffee cup in the microwave, freezer or dishwasher.

Our Series 2 Coffee Cups are perfect for taking your drinks on the go. Whether it's for those long commutes or keeping warm when it's chilly outside. To ensure you are getting the best out of your cup, it's important to make sure the cup is assembled correctly. Here's how you can check:

Each purchase of a full Series 2 Coffee Cup, will come with a ‘retainer’ to ensure the lid is sealed airtight. Once the retainer is attached, it needs to be locked into place using a coin placed in the slot.

Each product will have its unique packaging. Assembly guidelines are provided on the inside of your Chilly's box.

*For the best results, we recommend first filling it with hot water to heat the inside, then emptying it before filling your cup with a hot drink. Please note that your drink will only stay hot relative to the temperature of the drink when it was first poured in.

Is the Series 2 Coffee Cup leak-proof?

Chilly's Series 2 Coffee Cups have an innovative new twist mechanism that creates a very tight seal. Whilst they are very good at preventing leaks, we cannot guarantee they are fully leakproof at very high temperatures or if they are fully inverted or shaken. For this reason, we recommend that you transport your Series 2 Coffee Cup in an upright position.

How are Chilly's Series 2 Coffee Cups assembled and disassembled?

Assembly

1. Align the drinking holes on the head and lid.

2. Press the lid onto the head until it clicks.

3. Insert retainer on the inside and rotate using a coin until it clicks.

Disassembly

1. You must remember to remove the round retainer on the inside of your lid. To remove, use a coin to rotate the retainer until it clicks and falls out of place.

2. Insert a round knife under the small hole and use as a lever to pop the lid off. You may need to twist the knife a little, like turning a key inside a lock.

Are the Series 2 Coffee Cup Lids and Heads compatible across all sizes?

Yes! - The Series 2 Coffee Cup lids and heads are compatible with both the 340ml & 500ml Series 2 Cups.

How is the Series 2 Coffee Cup retainer inserted and removed?

Insert retainer on the inside and rotate using a coin until it clicks

 

To remove, use a coin to rotate the retainer until it clicks and falls out of place.

What is the size and weight of the Series 2 Coffee Cup?

• 340ml – 7.75cm wide and 14.45cm tall. The weight of this cup is 257g.
• 500ml – 7.75cm wide and 19.3cm tall. The weight of this cup is 333g.

What colour will be visible when I close the lid on my Series 2 Coffee Cup?

Every Series 2 Coffee Cup is unique ✨ So with this in mind, we mixed and matched the colours that are visible when the drinking hole is closed to create a fun and vibrant design.

We understand some customers might like to know what colours we've chosen for each S2 Coffee Cup, so we've listed them all here for you:

• Abyss Black Coffee Cup - Granite Grey
• Arctic White Coffee Cup - Maple Red
• Blush Pink Coffee Cup - Whale Blue
• Frost Blue Coffee Cup - Granite Grey
• Granite Grey Coffee Cup - Frost Blue
• Lichen Green Coffee Cup - Plum Red
• Maple Red Coffee Cup - Pollen Yellow
• Pine Green Coffee Cup - Pollen Yellow
• Peach Orange Coffee Cup - Whale Blue
• Pollen Yellow Coffee Cup - Pine Green
• Whale Blue Coffee Cup - Peach Orange

Does the Series 2 Coffee Cup Head include the Lid too?

No - the Series 2 Coffee Cup Lid will need to be purchased separately to your Head. Both the Head and Lid are needed to form the top half of your Series 2 Cup.

*Please note, neither the Head or Lid include a new retainer (the small coin-sized disk). If you've lost your retainer, please reach out to our Customer Service Team at: [e-mail] or contact us via Live Chat through the widget at the bottom right hand side of our webpage

I've lost the Retainer for my Series 2 Coffee Cup, what can I do?

Regrettably, we don't sell spares on the Chilly's website at the moment.

If you haven't already, please get in touch with us via our support widget in the bottom right-hand corner or reach out to our Customer Service Team at: [e-mail] or contact us via Live Chat through the widget at the bottom right hand side of our webpage and we’ll be happy to help.

Can I buy replacement Heads/Lids for my Series 2 Coffee Cup?

Yes - you can buy replacement Heads and Lids for your Series 2 Coffee Cup on our Series 2 Accessories page here.

*Please note, Series 2 Coffee Cup Heads and Lids are sold separately.

The purchase of Series 2 Coffee Cup Head and/or Lid alone will not include a Retainer (the coin-sized disk that locks your Cup's Head and Lid together).

Please contact our Customer Service Team at: [e-mail] or contact us via Live Chat through the widget at the bottom right hand side of our webpage and we’ll be happy to help.

Does the Series 2 Coffee Cup fit in a car cup holder?

Our Series 2 Coffee Cups are great for car journeys, whether you're dropping the kids off at school, or driving to a nearby beauty spot for caffeine at sunrise.

Please note that our coffee cups will not fit all car cup holders. It's best to check our coffee cup dimensions before embarking on a road trip, as we don't want you to end up balancing a hot drink between your knees.

Chillys Series 2 Coffee Cup dimensions:

• 340ml - 7.75cm wide and 14.45cm tall. The weight is 257g.
• 500ml - 7.75cm wide and 19.3cm tall. The weight is 333g.

Drive safe!

My Series 2 Coffee Cup Lid is stiff, what can I do?

Like most things in life, our Coffee Cups loosen up with a little bit of love and warmth!

Here are some tips below which should help loosen up your lid:

After assembling your Coffee Cup for the first time, we recommend filling the cup with freshly boiled water and leaving it to sit with the lid on and the drinking hole open for at least 15 minutes. The steam should warm up the lid and help loosen it considerably.

We've also found that twisting the lid open and closed for a few minutes continuously each time you wash it also helps.

If the stiffness persists, please reach out to our Customer Service Team at: [e-mail] or contact us via Live Chat through the widget at the bottom right hand side of our webpage and we’ll be happy to help.

Is the Series 2 Coffee Cup engravable?

Yes! - you can get a personalised engraving on certain designs of the Chilly's Series 2 Coffee Cup.

(Patterned, Emma Bridgewater and Chrome coated products cannot be engraved due to the delicate nature of the material).

You can have a maximum of 8 characters, either upper or lower case from the Latin alphabet. A space also counts as a character.

Common symbols that appear on your keyboard (e.g. # and ?) can be engraved, but more complex symbols (e.g. hearts, stars, and emojis) can't be used. If you try to submit one of these more complex symbols, it will be engraved as a question mark. If you have any doubts about your engraving, please email [e-mail]

Please note, your engraving will be on the opposite side of the Coffee Cup to the engraved Chilly's logo.

The cups are engraved by our master engraver in England and will be a maximum of 34.2mm wide and up to 4.7mm high.

Please be aware that engraving will add one working day to your estimated delivery date.

If you have your Chilly's product engraved, it is not valid for a refund for any reason except manufacturing defects.

Can you put the Series 2 Coffee Cup in the dishwasher?

No - The Series 2 Coffee cups are not suitable for cleaning in dishwashers.

We recommend cleaning all parts of your Coffee Cup after each use with hot soapy water, please do not leave the coffee cup to soak for a long time as this can cause paint damage and can lead to the vacuum becoming ineffective.

Our Series 2 Coffee Cups can be disassembled for cleaning purposes. We find that doing so after every few uses is enough. You should not be required to disassemble your cup after each use, however, you are more than welcome to do so.

Please DO NOT use Milton sterilising fluid as this can affect the products.

For a very thorough clean please use bicarbonate soda(UK)/baking powder(US). Whilst Chilly's Coffee Cups are made of high-grade stainless steel which preserves the flavour and freshness of your drinks, if they are not cleaned regularly it can lead to a smell or taste developing.

We also sell Chilly's Cleaning brushes here which are great for cleaning both the Bottles and Coffee Cups.

How is the Chilly’s Series 2 Coffee Cup packaged?

To cut down on cardboard waste, our Chilly's Series 2 Coffee cups are sent to you in their standard box with a shipment label attached directly to the box, whilst our Patterned, Co-Brand and Amazon stocks are sent in a tube.

Our Chilly's Series 2 Coffee cup is packaged in a recyclable form fit box in 4 separate parts ready for assembly - Cup, Retainer, Head and Lid. This box is sealed by a corrugated strip, with a shipment label added directly onto the box.

Can the Stainless Steel Straws still be used in the Series 2 Coffee Cup?

The Stainless Steel straws can fit through the drinking hole on the lid.

However, we would advise against using the straws with hot drinks as these can become hot.

What materials are the Series 2 Coffee Cups made from?

Chilly’s Series 2 Coffee Cups are made from high grade stainless steel with a powder coated main body on the outside. The new lid is made from plastic infused with a BioCote additive. The drinking surfaces on all our Series 2 products contain an antimicrobial additive that reduces microbes by up to 99.99%. Read more about the science behind it here.

Another new addition to the Series 2 Coffee Cups is the silicon base that will prevent the cup from slipping on surfaces.

Can you buy the Series 2 Coffee Cups in shops?

Yes you can! - Our Chilly’s Series 2 Coffee Cups are available in a range of stores in the UK, across Europe, the Middle East and New Zealand.

For information on which shops stock our products, please reach out to our Customer Service Team at: [e-mail]

How recyclable are the Series 2 Coffee Cups?

It’s great to hear that you’re planning on recycling your Chilly’s Coffee Cups. We can confirm, like our Original Coffee Cups, the main body of the cup is recyclable, as is the lid. The silicone base however is not and will need to be removed.