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My Series 2 Coffee Cup lid is stiff, what can I do?

Comments

13 comments

  • James Pringle

    Tried this, even disassembled my cup to clean with warm water again. Seems to be very stiff and no give at all. 

    2
  • PATRICIA

    my lid refuses to budge

    2
  • Sue Swallow

    Managed to completely misunderstand the instructions and my lid is now wedges on the inside. Not great instructions to be honest. I will now have to order a new lid and head. :-(

    1
  • Paul Love

    No movement at all in the lid as with the other comments, I’ll end up breaking it before it budges

    2
  • Amanda Wells

    I have the same issue - the top of the lid does not budge at all - have tried to soak in hot water.

     

    2
  • Amanda Wells

    Despite all my efforts, I was unable to open the top of the lid.  However, my son was eventually able to open it and after him opening and closing it many times, I am now able to do so myself. The action still requires one's hand to be in a specific position - it is definitely a knack that has to be acquired.

    Given how many customers suffer from this issue and presumably some have given up, I hope that Chilly will take note and make an adjustment to the manufacturing process.

    1
  • Rory Reynolds

    It is completely impossible to open the lid to be able to drink. It has washed and looked after and I have tried dozens of times to open it. It has been a complete waste of time and money. I find myself wondering how many of the positive reviews I have read are genuine, as they bear no resemblance to my experience.

    2
  • Amelia Pranata

    I've just received it today. Not only is the lid difficult to open, detaching the lid is also a mission itself. The instruction says use round knife and I used a cake server which wasn't sharp but it managed to damage both collar and the lid. I wish I had read these reviews before purchasing

    1
  • Josipa Čeko

    Unfortunately awful product.

    0
  • James

    It is true the lid is very stiff (almost impossible to open at start) however after a little patience it will twist. 
    After that, then spend a minute opening and closing to loosen. 
    Mine now works perfectly although not a good start.  

    0
  • Anthony Clifford

    I find it opens the cup if you are not careful when closing the lid because it’s is very tight

    0
  • Kirsti Parker

    When you first get you cup take the lid off and underneath you’ll see a lock, take a coin and turn it to unlock… that’s how I did it… but it doesn’t show any instructions anywhere which is quite bad.

    0
  • Peter Murray OBE

    Impossible to move the top, no proper instructions. This is a rubbish product.

    0

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