VAT and Duty Charges
The total charges for orders do not include any import taxes or customs duties. These vary by country and you should check whether your order will incur any such charges before finalising your purchase. Chilly's Bottles Limited will not be liable for any import or customs charges incurred by the customer for importing goods to their final destination. If any customs duties or charges are due, you will receive an email from our third-party supplier instructing you on how to pay these charges. Please note that your order will not be delivered until these fees are settled.
If you have been charged unduly, please reach out to our customer service team for assistance via our support widget in the bottom right-hand corner and we'll get back to you within 1-2 working days.