If your order is engraved, please note that you will not be able to return it.
The reason for this is that we cannot resell engraved products and as an environmentally friendly company, waste reduction is a priority.
If for some reason your engraved order is returned to us, we will allow up to 30 days for this to arrive back at our warehouse, before sending it straight back out to you. Don’t worry, the process is usually much faster than this!
If you’d like to receive regular updates regarding the status of your engraved return, please reach out to our customer service team here.
Comments
1 comment
Hi, I love the look of my 500ml blush Chilly, with a pollen collar and whale handle…BUT..
It’s really difficult opening it without undoing the collar at the same time. I use the strap to open it but it does hurt your fingers and drinking directly out of the bottle with the collar is very difficult without avoiding a dribble! Great aesthetics but VERY disappointing functionality..especially for the price.
If I could return it I would, but it’s engraved!
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